This policy covers all users who register to use the Energenie website. It is not necessary to register in order to gain access to the searching facilities of the site, but we may restrict access to certain areas as referred to in Principle 2 below. Access to Energenie is free of charge to all users.
The Energenie website is operated by Sandal PLC. We are committed to protecting your privacy when you are using our online services. To protect your privacy, we apply five principles which you can read about below.
During payment process, we ask for personal information which both identifies you and enables us to communicate with you.
To help us prevent fraud, please be aware that we may make searches about you at credit reference agencies for the purpose of verifying your identity. These agencies will supply us with information, including information from the Electoral Register. The fact that we have requested an identity check is recorded by these agencies, though be assured that the searches will not be seen, or used by lenders to assess your ability to obtain credit.
Please also note that we may cross reference the information you provide us with data from a specialist anti-fraud third party with a view to stopping fraudulent transactions before they occur.
We will use the information you provide only for the following purposes:
You have the right to ask for a copy of your personal information on payment of a small fee.
We have taken appropriate measures to ensure that your personal information is not unlawfully processed. Energenie uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including "firewalls" and Secure Socket Layers. Energenie treats data as an asset that must be protected against loss and unauthorized access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure. We employ many different security techniques to protect such data from unauthorised access by users inside and outside the company.
We will not be transferring your personal information outside of the European Economic Area unless otherwise specifically advised.
Our website creates multiple cookies on your machine which contain session and state information. The information within these cookies does not include any personal or financial information. Our website requires cookies to be enabled in the web browser and in any third party security programs to allow tasks such as registering, logging in, buying items or accessing accounts. Please be aware that should cookies be disabled or blocked by third party software, many of our website's features will be impaired or unavailable.
For general information regarding cookies, please visit http://en.wikipedia.org/wiki/HTTP_cookie
The Energenie website is not intended for children and we ask that no-one under the age of 12 submits personal information to us or uses the site without supervision of a parent or guardian.
We are unable to delete your Energenie account information containing your personal information for a period of 6 years from the date of your last interaction with us (this could be a sales transaction, a return, or some other interaction with Energenie via our Customer Services team or our online tools). This is because we may need to access historical information for business reporting purposes.
If you have any questions for Energenie relating to privacy, please send them to this address.
Please use the form below to get in touch